Terms and Conditions


You can order products:

Online – from this website.
By telephone on 0844 225 9698

If you have placed your order online, you will receive an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so you have confirmation of your order details.


Our prices are as displayed on www.boxes2move.com. We try to make sure that the prices on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items, which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if an item is currently out of stock then we reserve the right to substitute the item for another of equal value or above or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order and we will refund any money you have paid.


You can pay by any credit/debit card. To ensure that shopping on-line is secure, your card details will be encrypted. We currently debit money from your account the same day as completing and dispatching your order.


Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers


We want you to be happy with your purchase. Please check the removal boxes on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable or missing please contact/return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.

The product must be returned in its original condition. We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time.

Your statutory rights remain unaffected.


You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.


This Agreement is to be treated as made in England according to English Law and subject to the exclusive jurisdiction of the English Courts.


We make no representation that the operation and availability of our website and services will be uninterrupted or error-free, and we will not be liable for interruptions or errors. We shall not be held liable for any failure of service that is caused by any circumstance outside of our control.  The free boxes that are offered with our packs are taken from our production line overuns and therefore the sizes will vary and any complaints regarding their size will not be entertained. These Terms and Conditions maybe subject to change without notice.